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2. Screen Flows: Screen Flows, a subset of Lightning Flow, guide users through step-by-step processes or data collection tasks. Designed with a visual editor, Sculpting Clouds' flows streamline user interactions, improving productivity and ensuring accuracy in data collection and process automation.
3. Omni-Channel (Omni-Studio): Omni-Channel within Omni-Studio automates the assignment and routing of work based on agent skills and availability. Integrated within Salesforce, Sculpting Clouds' Omni-Channel optimizes customer service operations by ensuring tasks are assigned to the most suitable agents in real-time, enhancing service efficiency and customer satisfaction.